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Business Support Solutions
EW Phoenix BiS

EASTWIND PHOENIX:
CONVERGENT BILLING SYSTEM

A complex to automate the business processes of mobile operators running networks of various standards, including MVNOs.

A flexible and comprehensive solution


Ensures short time-to-market for new services and products, easy operation, and support of over 25,000 thousand subscribers.

High performance and fast deployment in any network. Horizontal scalability enhances performance as the operator grows. The SOA architecture means simple extension of functionality and adding of new subsystems.
CRM & Self-Care
A customer relations management system to cater for all subscriber needs.
The System supports the operator’s system of subdivisions and agents.
Multiple self-care channels allow for reduced load on customer offices and improved loyalty.
 
Product сatalog
A single environment to manage the operator’s products and services. Allows creation of new rate plans, multiservice packages, discount programs, and personal offers of any complexity. Quick extension of the services range, and quick go-to-market.
Charging & Rating
The rating system calculates charges for all the services in real time as well as in offline mode, allowing for high performance and accuracy of charges even in peak loads. The system guarantees that all events are rated, or rerated if need be.
Payment System
Accepting payments from external payment systems via the operator’s payment offices or by activating scratch cards. The system supports transfers from one account to another.
Billing
Support of credit and advance payment schemes. Generation of regular and interim bills. Optionally, a consolidated bill for all the services.
Reporting
The analytics and reporting system allows a wide range of capabilities for handling, multi-dimension analysis and visualization of subscriber data. The document delivery system prepares bills and reports, which can be delivered by courier or email, and distributes the printout in the subdivisions.
Provisioning & Mediation
Automated management of subscriber profiles on the network equipment. Collection and handling of data on the networks and service platforms. Traffic aggregation, and matching online traffic against the offline.
Resource Management
Accounting and management of subscriber resources such as MSISDN, IMSI, and IP addresses. Pre-sale preparation of RUIM cards.
Keeping directories of network elements, rate zones and directions, and number normalization rules.


Eastwind Phoenix Tool for Marketing


Wide possibilities for rating, flexible system of discounts and various strategies of subscriber charging allow the operator to implement any marketing initiatives, create effective incentive programs, and make personalized offers.
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Robustness
High levels of reliability and quality are enabled by service-oriented SOA architecture. The use of distributed, loosely connected components ensures the system has no single point of failure. Back-up of the system’s key junctions ensures high fault-tolerance.
Convergence
The solution supports all types of network - mobile and fixed telephony, and broadband. The convergent billing mechanism allows the operator to issues a single bill for the services or separate bills for different services.
Intuitive Interface
The smart and intuitive user interface streamlines the work of the system operators and allows their higher efficiency.
Configurability
With Phoenix, the operator can create its own configuration of billing, to accommodate for its business development amid the fast-changing market conditions.

Additional Options
 

Data Storage
Quick access to data, high speed of insertion, retrieval and handling   of large amounts of data, archive compression and up to 6-fold economy of disk space.



Phoenix API
A secured and documented way to access billing data and operations to develop your own applications or integrate external systems

 

Monitoring
Monitoring of key business processes, and sending alerts in case of borderline states emergencies of subsystems.
The monitoring system promptly manages the problems before they can lead to significant consequences.

Do you want to assess the capabilities of Eastwind Phoenix?

Order a presentation or demo version!

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