A customer relations management system to cater for all subscriber needs.
The System supports the operator’s system of subdivisions and agents.
Multiple self-care channels allow for reduced load on customer offices and improved loyalty.
High levels of reliability and quality are enabled by service-oriented SOA architecture. The use of distributed, loosely connected components ensures the system has no single point of failure. Back-up of the system’s key junctions ensures high fault-tolerance.
The solution supports all types of network - mobile and fixed telephony, and broadband. The convergent billing mechanism allows the operator to issues a single bill for the services or separate bills for different services.
The smart and intuitive user interface streamlines the work of the system operators and allows their higher efficiency.
With Phoenix, the operator can create its own configuration of billing, to accommodate for its business development amid the fast-changing market conditions.
MonitoringMonitoring of key business processes, and sending alerts in case of borderline states emergencies of subsystems.
The monitoring system promptly manages the problems before they can lead to significant consequences.