Exploratory Design

At this stage the specialists explore company's needs and offer EastWind products designed to solve operator's tasks.
The exploratory design results in a package of documents including requirements specification for functionality, servicing characteristics, detailed specification of equipment and software, calendar schedule of implementation works and test program.

Equipment Delivery

EastWind organizes equipment and software delivery and bears responsibility for their performance, compliance with licensing rules and specification given in the contract. Successful cooperation between EastWind and leading suppliers of hardware and software solutions insure reability and smooth operation of EastWind systems.

Implementation

EastWind renders a full range of installation services and the products integration with communication network, information systems and service applications of the operator, including billing and customer care systems of other developers.

Training

A personnel training is an important aspect of EastWind systems implementation. A training program designed in EastWind includes both acquaintance with user interfaces (system user interfaces - SUI) and study of links between operator's business processes and functions of the EastWind systems. Listeners are provided with training handouts. The education efficiency control is performed by tests.
Training includes several stages: at the early stage key system users are trained. After operational testing has started the group acts as a mediator between EastWind specialists and other employees of the operator.
A personnel training can be conducted at the site of system installation or at the EastWind training center.

Technical Support

EastWind renders warranty and post-warranty maintenance of software and server equipment included in the EastWind solutions. Free maintenance services and replacement of defective parts can be performed during one calendar year from the moment of commercial operation start.
Technical support within the post-warranty period is possible on request and on the basis of a Maintenance Contract.
Mode of technical support: 24/7 all year round